The
time has come.
All
systems are full speed ahead for digitally delivered documents
to overtake the cumbersome and costly way we do business
on paper.
Digital
document delivery is rapidly being embraced and addressed.
It's becoming more secure, efficient and feasible every
day. The technology and the methodology to ensure the
security of the documents exists, and research shows that
people are increasingly demanding the ease and efficiency
of doing business online. There is no doubt that we are
reaching a new era and we have opened the door to an exciting
and very different future. Is you business ready?
The
Dubai Electric Company and Water Authority, Consignia
(formerly the British Post) and ProMail, a subsidiary
of the Jersey Post, are among the many customer-focused
businesses in Europe and the Middle East that have taken
steps to provide their clients, partners and customers
with the capability to deliver and receive documents on
the Web and via wireless devices.
"The
Post Office is committed to utilizing new technologies
to improve and extend the range of services we offer,"
says Jim Pang, Director, Electronic Services, Consignia.
"Digital Document Delivery builds on our core competencies
in bill delivery and payment, and harnesses the trust
in our brand. It will enable people to review, manage,
and pay their bills online at a single, easy to use Website.
By extending our range of bill payment services to those
who prefer to pay online, we will enable our clients to
develop a closer relationship with their customers and
add extra value to their service offering."
"ProMail
will meet the new challenges of the international communications
environment by providing our offshore financial services
industry with the latest technology to meet customer demands,"
says John Pinel, Chief Executive Officer of the Jersey
Post. "Digital Document Delivery helps us tackle
significant manpower issues, gives us a competitive advantage
and paves the way for our continued growth. With our investment
in Digital Document Delivery, we can better attract global
enterprises to use Jersey as their financial base."
Both
gentlemen agreed that electronic billing, along with online
dispute management, bill analysis and workflow, are vital
requirements for almost any organization that is serious
about digitizing their business.
They
searched for a company to partner with, that combined
the innovative technology of a "dot.com" with
the stability and track record of an old economy giant.
They found their answer in Pitney Bowes.
Increasingly,
organizations are building their e-business systems on
robust open platforms. Digital Document Delivery by Pitney
Bowes utilizes a modular Enterprise Java Bean-based design
and Extensible Markup Language (XML) data repository that
make it ideally suited for creating e-billing Web sites
and for adding sophisticated functionality to virtually
any Web-based business system. EJB keeps wide the technology
gap between Pitney Bowes and the offerings of competitors
that are still based on proprietary, non-scalable and
monolithic architectures.
The
superiority of the Digital Document Delivery (D3) architecture
is exemplified in the installation of the software at
Dubai Electricity and Water Authority (DEWA). One of the
major issues was scalability. "We required a solution
that meets an anticipated increase in volume and bill
complexity over the coming years," says Abdullah
Obaidullah, Assistant General Manager at DEWA. With Digital
Document Delivery, DEWA will maximize its B2B and B2C
billing capabilities, enabling customers to segment, analyze,
and drill-down into large bills online.
Pitney
Bowes' Ian Makepeace, Vice President Document Messaging
Technologies and Dealer Operations - EAME (Europe, Africa
and Middle East) takes great pride in the partnerships
Pitney Bowes has forged with its customers. "Our
relationship with each are quite strong; it is most gratifying
to work with innovative people turning technology into
very valuable business practices."
The
time has come. Consumers demand that businesses deliver
them true value.
Do
you deliver?
Analyst
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