| >> |
Pitney Bowes adds spokes to mail wheel
Pitney Bowes has been highly active on the acquisition trail for some time. It has acquired 70 companies in the past six years...
(September 2007 Direct Marketing News Canada))
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Revenue and Relevance through
Intelligence in the Mailstream
Part One: How well are you communicating with your customers?
Part Two: Print Operations Gain Efficiencies and Flexibility with
Enterprise Output Management
Part Three: Turning Data into Customer Intelligence
Part Four: Adding Production Intelligence to drive the “who, what and when” of the customer conversation
Part Five: Channel Intelligence Reaches Customers Thoughtfully
Part Six: With CCM intelligence end-to-end, it all adds up.
(Reprint from Output Links: A six-part series on customer communications management and optimizing the mailstream)
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The Wall Street Transcript: Questioning Market Leaders for Long Term Investing
Company Interview: Pitney Bowes Inc. (PBI)
(Reprint from The Wall Street Journal)
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The DM Infinity Series - Digital metering yields more mail with greater reuslts
Production mailers today are under extreme pressure to increase the efficiency and effectiveness of their customer communications. Increasingly, managers today want to simplify their internal work processes to improve performance while reducing costs.
By Clint Dally
(Reprint from Mailing Systems Technology)
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| >> |
Pitney Bowes Makes CRM Move
Enterprises that haven't gotten the expected results from their CRM implementations may soon get a boost from an unlikely source: Pitney Bowes Inc., a company best known for its office postage meters and other mailing equipment.
By Dennis Callaghan
(Reprint from www.eweek.com)
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Customer
Communication Management plays underrated role in customer
files
Integrated
output systems that couple mail with customer communications
channels can strengthen marketing campaigns, reduce calls
and call times, and enhance first-call resolution percentages.
By
Scott Gerschwer
|
| >> |
Speed
+ Innovation
Higher
productivity is the key to better inserter performance.
Here's how to get it.
By Shahzad Malick
|
| >> |
Print
Stream Engineering: The Swiss Army Knife of Customer Messaging
An
extremely versatile -- yet underutilized -- print/mail
finishing tool
By John Lynch
|
| >> |
Keep
It Out of the Rough
Hitting
the fairway with document life cycle management
By Scott Gerschwer
|
| >> |
Pitney
Bowes Mail Channel Connector
(Reprint
from Document Processing Technology)
|
| >> |
Meeting
the Challenge
Assured integrity fuels growth
By George Linkletter
|
| >> |
Be
There for Your Customers
Intelligent mail leads to better relationships
By George Linkletter
|
| >> |
Inside
the Envelope
Intelligent mailpiece tracking yields
savings and efficiencies
By Bernie Gracy
|
| >> |
Adding
Intelligence to Mail
TSYS Enhances Customer Loyalty
By Richard Banks
|
| >> |
Putting
the A in ADF
Establishing a “Clyde-Built” ADF
for Student Loans Company
By Scott Gerschwer
|
| >> |
Ask
the Expert
|
| >> |
Intelligent
Document Processing
A Special Assessment by Madison Advisors
|
| >> |
Pitney
Bowes / Siebel Alliance
A Strategic Assessment by Madison Advisors
|
| >> |
Internet
Billing Yields Convenience for Customers, Lower Costs
for UI
New features plus a mix of promotions help spur
use of our new EBPP capability
By Shirley Dion, Senior Manager, UI Collections
|
| >> |
From
Obligation to Opportunity
Manulife Financial re-engineers customer communications
to boost sales, speed processing and lower costs
|
| >> |
Aetna Launches ESP Capability for EOBs
Giant insurer expects online statements will boost
customer satisfaction and streamline work flow
By George Linkletter
|
| >> |
Pitney Bowes Creates an Automated Document Factory for
Cegetel
By Scott Gerschwer
|
| >> |
Multi-channel Island: Jersey Post Develops EBPP Solutions
|
| >> |
Petersburg
Life Insurance Reduces Returned Mail by More Than Half
Firm is now saving nearly $600,000 a year and
has achieved a better rapport with customers and agents
|
| >> |
Making
Tracks
Job and Piece Level Tracking are a "Must Have"
for Mailers
|
| >> |
Connecting
with Customers
Linking Output Documents with CRM Resources Can
Yield Immense Benefits
By Bernie Gracy, Vice President, Enterprise Integration
Solutions, Pitney Bowes
|
| >> |
Advanced
Print Stream Engineering
Versatile software tools like StreamWeaver can
improve all forms of customer messaging
|
| >> |
Karl
Schumacher: The Trip of a Lifetime
By P.C. McGrew, EDP
|
| >> |
Engineering
the Flow of Customer Messaging
Intelligent Mail Bridges Critical Business Processes
By Karl Schumacher Vice President, Global Strategy Pitney
Bowes Document Messaging Technologies
|
| >> |
Flexible
and High-Integrity Processing Fuels Growth at American
Direct Mail
Venerable firm re-equips to boost performance
and keep pace with changing customer needs
|
| >> |
The Latest on
ADF Implementations
Finding Gold in a Lights Out Operation
|
| >> |
Cooking With Gas
Pitney
Bowes Insertion Integrity at British Gas
|
| >> |
The
Future of Mailing Industry Software
No need for a crystal ball
By Ben Johnson
(Reprint from Mailing Systems
Magazine)
|
| >> |
A
Fresh Look at EBPP
(Reprint
from Document Processing Technology)
|
| >> |
It's
Conference Season!
A look at what's going on in the industry
By Pat McGrew, EDP
(Reprint
from Document Processing Technology)
|
| >> |
Bernie
Gracy, Vice President and General Manager of Professional
Services – Pitney Bowes Document Messaging Technologies
(Reprint from Output Links)
|
| >> |
Advanced
Printstream Engineering
Versatile software tools like StreamWeaver can improve
all forms of customer messaging
(Reprint
from Document Processing Technology)
|
| >> |
Karl Schumacher, President
- Pitney Bowes docSense
(Reprint from Output Links)
|
| >> |
Pitney
Bowes Applauds USPS Focus on Stale Addresses as a "Smart
Move"
Undeliverable As Addressed (UAA) mail continues to
be a large source of cost for the USPS.
By Jeffrey Stangle, Pitney Bowes Document Messaging Technologies
|
| >> |
Fast, Easy and Affordable. At
Last! An Electronic Billing Solution for Small and Medium-Sized
Firms
Transend Business Services and Pitney Bowes agree
to provide ESP/EBPP/EIPP capabilities
|
| >> |
The
Latest Advance in eCRM is … Mail
Siebel Systems Taps Pitney Bowes for Mail Channel
Solutions
by Hank Rydell
|
| >> |
Consolidate, Upgrade and Insource
is Strategy at Blue Cross and Blue Shield of Florida
Goal is improved efficiency, flawless integrity and
faster growth
|
| >> |
Connect
to Your Customers -- Personally, powerfully and profitably
The enduring interest of business, regardless of size,
location or industry, is to attract and retain customers,
grow customer relationships, and use those relationships
to increase revenues and improve profitability.
by Karl Schumacher of Pitney Bowes
|
| >> |
Partners
are Key to Progress for Prudential Securities
Customer Distribution Center enlists business units, employees
and vendors to improve performance
|
| >> |
The
HIPAA Opportunity
Aside from avoiding penalties, compliance with HIPAA
yields an edge that can help grow the business
by Marc Grimm
|
| >> |
Integrated
Software Lowers Costs and Streamlines Processing for Massachusetts
Efficient messaging benefits taxpayers and aid recipients
|
| >> |
Improving the 'Flow of Work'
Boosts Productivity for California EDD
Changing how materials are handled helps energize
employees and engage supervisors
|
| >> |
Shift
to Automated Sorting Unlocks Immense and Continuing Benefits
for Hays DX
Firm deploys nearly 40 Olympus II barcode and sorting
systems from Pitney Bowes MailCode for fast, accurate
and comprehensive processing -- plus a platform for growth
|
| >> |
Print
Stream Engineering: The Morphing of a Pioneer
StreamWeaver pioneered the concept of print stream
engineering. Now the versatile tool is even easier to
use.
(Reprint from Output Links)
|
| >> |
Integrated
Messaging is the Key to Reduced Interaction Costs
Learn how integrated, closed-loop messaging can strengthen
your enterprise
By Karl Schumacher of Pitney Bowes
(Reprint from Digital Publishing)
|
| >> |
Do
You Know Where Your Print/Finish Jobs Are Tonight?
Eliminate
the guesswork and gain better control of your production
environment
By John Lynch, Director of Software Development
(Reprint
from Elite Peer Network)
|
| >> |
Achieve
ROI with EBPP Technology
For results, EBPP must be tied to the hard copy document
process
|
| >> |
The
Shift to Pro-Active Management
"Manage, don't react" with SiteView from Pitney Bowes
docSense
|
| >> |
Digital
Document Delivery Comes of Age
All systems are full speed ahead for digitally delivered
documents to overtake the cumbersome and costly way we
do business on paper
|
| >> |
The
Check's Not in the Mail
Anthrax threats boost interest in online bill-paying
service
By Richard Lee - Stamford Advocate Staff Writer
(Reprinted from the Stamford
Advocate November 2nd Business Pages)
|
| >> |
Digital
Document Delivery: Secure, Convenient and Cost Effective
Seen chiefly as a way to reduce handling costs
and provide added convenience to customers, security issues
may drive digital presentment to the type of growth that
industry analysts first predicted when it was dubbed the
Internet's next "killer app" in the late nineties
|
| >> |
Conquering
Convergence:
The electronic document and your customer document
output technologies are evolving and converging. Will
you master -- or miss -- the shift?
|
| >> |
Acquisitions, Alliances
and New Capabilities
Foster growth for Pitney Bowes docSense
|
| >> |
'Relationship'
is the key word in any e-CRM strategy
Without accurate customer data, can a true 'relationship'
with customers really exist?
|
| >> |
Hybrid
Processing
Understanding the Shift from Print to Digital - The
key is integration, not duplication
|
| >> |
Fast and Convenient
Electronic statements speed access to data for Postage
by Phone users
|
| >> |
CRM
Success Hinges on Data Quality
Without accurate customer data, implementing a CRM
strategy is like "walking up a down escalator"
|
| >> |
Convenience
is King
On-line consumers show growing preference for receiving
and paying bills via the internet
|
| >> |
Keys
to Internet Billing Success
Leverage, choice and ease of use
|
Analyst
Reports