What’s the status of the new credit cards we mailed?
Where’s the service-level data that shows when cancellation notices were mailed?
Has my customer’s payment envelope entered the U.S. mail?
When did my customer get the latest promotional offer?

In the past, it took a long time – if ever – to get answers.

But now OnRoute mail tracking solutions provide instant information like this to the people in your organization who need to know – whether they’re in billing and collections, marketing, security or in the call center talking with a customer. OnRoute solutions let them track individual customer communications from creation through delivery – right at their desktops – for the following applications:

• Proof of Mailing. Generate proof-of-mailing reports. Record step-by-step progress of mail pieces through the postal network. Lower mailing confirmation costs for regulated and high-value mailings. Minimize re-issue expenses with accurate delivery status. More
  
  
• Customer Service. Answer common customer questions more easily with step-by-step routing details on outbound and inbound pieces. Avoid calling a customer over a late payment when you can see the check is in the mail. Even provide mail tracking information to customers via automated voice response. More
  
  
• Collection Center. Scan the USPS® mail stream to detect specific returning payment envelopes to suppress needless production of late notices, a major expense for large corporations. Project receipt of incoming payments. More